Contact Us

Contact Us

We’d love to hear from you! Whether you have a question about our beauty and skincare gadgets, need help with an order, or require assistance with a return, our customer support team is here to help.

At Nivaus, we believe in providing clear communication and reliable support throughout your shopping experience. Feel free to reach out to us using the contact details below or through our website contact form.

Get In Touch

For questions related to:

  • Order status and tracking updates

  • Product information

  • Returns and refunds

  • Shipping assistance

  • General customer support

Please contact our team, and we’ll be happy to assist you.

Contact Information

Store Name: Nivaus

Email: support@nivaus.com

Phone: +1 (415) 754-0789

Business Address:
14930 Don Julian Rd,
City of Industry, CA 91746,
United States

Contact Form

You can also reach us directly by using the contact form available on our website. Please include your order number (if applicable) and a detailed description of your request so we can assist you more efficiently.

Order Support Tips

If you are contacting us about an existing order, please include your order number in your message.

For shipping-related questions:

  • Our estimated total delivery time is 7–12 business days.

  • Tracking information is provided by email once your order has been shipped.

  • If you do not see your tracking email, please check your spam or promotions folder.

Providing your order details helps us locate your information and respond faster.

Business Hours

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM Pacific Time (PT)

We are closed on weekends and major U.S. holidays.

Response Time

We typically respond to customer inquiries within 24 business hours during our regular business hours.

During high-volume periods, holidays, or promotional events, response times may be slightly longer. We appreciate your patience and will get back to you as soon as possible.

Thank you for choosing Nivaus. We appreciate the opportunity to assist you and provide the best possible shopping experience.