Privacy policy

Privacy Policy

Effective Date: June 15, 2026

At Nivaus, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order Information

  • Products purchased

  • Order history

  • Shipping preferences

  • Order status

Device & Browsing Information

We may automatically collect technical information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website

  • General location based on IP address

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Send order confirmations and tracking updates.

  • Respond to customer support requests.

  • Prevent fraud and unauthorized transactions.

  • Improve our website, products, and customer experience.

  • Comply with legal and regulatory requirements.

  • Send promotional emails only when you have chosen to receive them.

3. Cookies

Like most eCommerce websites, Nivaus uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart.

  • Save your preferences.

  • Analyze website performance.

  • Improve website functionality.

  • Detect suspicious activity and protect against fraud.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

4. Shopify Services

Our online store is powered by Shopify.

Shopify provides the eCommerce platform that allows us to securely sell our products and process customer orders. Information you provide during checkout may be processed and stored by Shopify in accordance with Shopify's own privacy practices and security standards.

5. Payment Information

Payments are processed securely through trusted third-party payment providers, such as Shopify Payments and Stripe.

Nivaus does not store or have direct access to your complete credit card number, debit card details, or other sensitive payment credentials.

All payment information is encrypted during transmission using industry-standard security technology.

6. Google Analytics & Marketing Technologies

We may use tools such as Google Analytics and Meta (Facebook) Pixel to better understand how visitors interact with our website.

These tools may collect anonymous information including:

  • Pages viewed

  • Time spent on the website

  • Device information

  • Browser information

  • Advertising performance

  • Website traffic statistics

This information helps us improve our website and measure the effectiveness of our marketing campaigns. These tools do not provide us with access to your financial information.

7. Third-Party Services

To operate our business, we work with trusted third-party service providers, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Email communication providers

  • Analytics providers

  • Fraud prevention services

These companies only receive the information necessary to perform the services they provide on our behalf.

8. Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited information only when necessary to:

  • Process your payment.

  • Deliver your order.

  • Provide customer support.

  • Prevent fraud.

  • Comply with legal obligations.

  • Operate our website through trusted service providers.

Any information shared is limited to what is reasonably necessary for those purposes.

9. Data Security

Protecting your information is important to us.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although no method of internet transmission or electronic storage can guarantee absolute security, we continuously work to maintain appropriate security practices.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal data.

  • Restrict or object to certain types of processing.

  • Withdraw consent where applicable.

  • Request a copy of your personal information.

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information from a child has been collected unintentionally, we will take reasonable steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Store Name: Nivaus

Email: support@nivaus.com

Phone: +1 (415) 754-0789

Address: 14930 Don Julian Rd, City of Industry, CA 91746, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)