Security Policy

Effective Date: June 15, 2026

At Nivaus, protecting your personal data and ensuring a secure online shopping environment is our highest priority. We employ industry-leading technical and organizational security measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

1. Data Encryption & Network Security

SSL/TLS Encryption: Our entire storefront operates under a secure environment. We utilize industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption protocols. This ensures that all data transmitted between your device and our servers—including personal details, login credentials, and checkout information—is fully encrypted and unreadable by third parties.
Secure Browsing: You can verify our security status by looking for the lock icon ( $\padlock$ ) in your browser's address bar and ensuring the URL begins with https://.

2. Payment Processing & PCI Compliance

Your financial security is paramount. Nivaus complies with the strict standards set by the Payment Card Industry Security Standards Council (PCI-DSS).

Direct Processing: All credit card, debit card, and alternative payment transactions are processed directly through trusted, certified third-party payment gateways.
No Stored Card Data: Nivaus does not view, process, or store your full credit card numbers or CVV codes on our local servers. All payment details are tokenized and handled entirely by our secure payment processors, significantly minimizing any risk of data exposure.

3. Fraud Prevention & Account Security

Order Verification: To maintain a safe marketplace, our automated systems analyze transactions for indicators of fraud or unusual activity. Nivaus reserves the right to temporarily hold or cancel orders that fail our standard security checks. In such cases, our team will reach out to verify the buyer's identity before completing the shipment.
User Responsibilities: While we implement robust security on our end, we encourage users to maintain a strong password for their Nivaus store account and to keep their login credentials confidential.

4. Continuous Security Monitoring

We regularly review, update, and test our website’s infrastructure to patch potential vulnerabilities, prevent malware infections, and protect our database from external threats.

For a comprehensive breakdown of how we collect, use, and manage your personal data, please read our full Privacy Policy available in our website footer.

Contact Information

If you have any questions regarding our security protocols or notice any unusual activity regarding your account, please contact our support team immediately:

Store Name: Nivaus
Address: 14930 Don Julian Rd, City of Industry, CA 91746, United States
Email: support@nivaus.com (Monitored 24/7 for urgent security concerns)
Phone: +1 (415) 754-0789
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)