Payment Policy

Effective Date: June 15, 2026

Welcome to Nivaus. We believe that shopping for your favorite items should be easy, clear, and secure from start to finish. This Payment Policy explains the payment options we offer, how transactions are handled, and the security measures we have in place to protect your details.

1. Payment Methods We Accept

To make your checkout as smooth as possible, we accept the following secure and trusted payment options:

Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.
Digital Wallets: Shop Pay, Apple Pay, and Google Pay.

Please note: The name and billing address you provide during checkout must match the information on file with your credit card or payment provider. Discrepancies may cause our system to flag or delay the processing of your order.

2. Currency & Pricing

Transaction Currency: All products on our store are priced, displayed, and charged in United States Dollars (USD).
Conversion Fees: If you are using a card or account issued outside the United States that operates in a different currency, your bank or card issuer may apply their own exchange rates or currency conversion fees. These charges are determined entirely by your financial institution.

3. Sales Tax

Sales tax is calculated automatically at checkout based on applicable federal, state, and local tax regulations for your shipping address.
You will always see the exact sales tax amount (if applicable) as a separate line item before you click the "Pay Now" button. We promise there are no surprise taxes or hidden handling fees added after your purchase is complete.

4. Order Processing & Billing Terms

Immediate Charging: Your chosen payment method will be charged immediately upon the successful placement of your order.
Processing Window: Once your payment is approved, your order moves directly into our fulfillment system. It typically takes 1–3 business days (Monday through Friday) to process and pack your order before it is shipped.
Declined Transactions: If your payment is declined or fails for any reason, your order will not go through. We recommend double-checking your card number, expiration date, and CVV code, or contacting your bank to resolve any restrictions.

5. Secure Payment Processing & PCI Compliance

Your financial safety is our absolute top priority.

Encryption: Our website uses industry-standard Secure Sockets Layer (SSL) technology to encrypt your personal and payment details during transmission.
Data Protection: Nivaus does not see, handle, or store your full credit card numbers or security codes on our servers. All transactions are tokenized and processed directly through certified, PCI-DSS compliant payment gateways.

6. Fraud Prevention Review

To protect our community and prevent unauthorized card use, we review certain orders that trigger automated safety alerts. If your order requires extra verification, a member of our support team will reach out to you via email. We reserve the right to cancel any transaction that appears fraudulent or cannot be verified for safety reasons.

Need Help? Contact Our Billing Team

If you have a question about a charge on your statement, need an invoice, or run into any issues at checkout, our human support team is right here to help:

Store Name: Nivaus
Corporate Address: 14930 Don Julian Rd, City of Industry, CA 91746, United States
Email Support: support@nivaus.com (We reply within 24 business hours)
Phone Support: +1 (415) 754-0789
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)