Shipping policy

Shipping Policy

Effective Date: June 15, 2026

At Nivaus, we aim to make your shopping experience as smooth and transparent as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Destinations

We currently ship to eligible residential and business addresses within the United States only.

Delivery availability depends on the coverage area of our shipping partners. At this time, we are unable to ship to certain remote locations, U.S. territories, APO/FPO addresses, or any destination where carrier service is unavailable.

We do not offer international shipping. Since all orders are shipped within the United States, customers will not be charged international customs duties, import taxes, or cross-border fees.

2. Order Processing

Orders are processed within 1–3 business days, Monday through Friday, after payment has been successfully verified.

Orders placed after 5:00 PM Pacific Time (PT), on weekends, or on U.S. public holidays will begin processing on the next business day.

During busy shopping seasons or promotional events, processing may take slightly longer. If this happens, we'll do our best to keep you informed.

3. Shipping Cost & Delivery Time

We charge a flat shipping fee of $4.99 for all orders within the United States.

The shipping cost shown at checkout is the final shipping amount you'll pay. We do not add hidden handling fees or unexpected shipping charges after your purchase.

  • Processing Time: 1–3 business days

  • Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days

Please note that delivery times are estimates and may occasionally vary due to weather conditions, holidays, carrier delays, or other circumstances beyond our control.

4. Shipping Carriers

To ensure dependable delivery, we work with trusted shipping providers such as USPS, UPS, and FedEx.

The carrier used for your order is selected based on your delivery location, package size, and the fastest available shipping service.

5. Order Tracking

Once your order has been shipped, you'll receive a confirmation email with your tracking number.

Tracking information generally becomes available within 24 hours after the package has been accepted by the carrier.

6. Shipping Address Accuracy

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact us at support@nivaus.com within 12 hours of placing your order. While we'll do our best to update your information, we cannot guarantee changes once an order has entered processing or has been shipped.

Nivaus is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

7. Delayed, Lost, or Missing Packages

Although most orders arrive within the estimated delivery window, occasional delays may occur due to factors outside our control.

If your order has not arrived within the expected timeframe, please contact us so we can assist you.

If a package is confirmed lost while in transit, we'll work directly with the shipping carrier to investigate the issue and determine the most appropriate resolution.

If tracking shows your package as delivered but you have not received it, please notify us within 7 days of the marked delivery date.

8. Damaged or Defective Items

If your order arrives damaged or contains a defective item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number

  • Clear photos of the damaged or defective item

  • Photos of the shipping package (if applicable)

We'll review your request promptly and provide an appropriate solution in accordance with our Return & Refund Policy.

9. Split Shipments

If your order includes multiple items, they may be shipped separately depending on product availability or warehouse logistics.

If this happens, you'll receive separate tracking information for each shipment at no additional shipping cost.

10. Refused or Undeliverable Shipments

If a shipment is refused by the recipient or returned to us because of an incorrect address, unsuccessful delivery attempts, or any other customer-related reason, the order may be returned by the shipping carrier.

Once the returned package is received, we'll contact you to discuss the available options. If you choose to have the order shipped again, additional shipping charges may apply. Original shipping charges are non-refundable unless otherwise required by applicable law.

11. Contact Us

If you have any questions about shipping, delivery, or tracking your order, we're happy to help.

Store Name: Nivaus

Email: support@nivaus.com

Phone: +1 (415) 754-0789

Address: 14930 Don Julian Rd, City of Industry, CA 91746, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)